Spinbit Mobile Support for New Zealand

24/7 Mobile Customer Assistance Overview

Spinbit mobile customer support delivers comprehensive assistance directly through native iOS and Android applications maintaining complete help accessibility without desktop requirements. Multiple mobile-optimized support channels include in-app live chat connecting within 15-45 seconds depending on VIP tier (substantially faster than desktop's 90-second standard), WhatsApp support for Silver and Platinum VIP members enabling conversational assistance through preferred messaging platform, email support processing within 4-6 hours, comprehensive mobile FAQ database featuring 140+ articles optimized for small-screen reading, video tutorial library demonstrating procedures through visual step-by-step guides, and push notification support alerts ensuring awareness of responses without active monitoring creating convenient accessible help ecosystem.

Mobile support advantages over desktop include VIP-tiered priority connection speeds (Bronze 45 seconds, Silver 30 seconds, Platinum 15 seconds versus desktop's universal 90 seconds), mobile-optimized chat interface featuring larger text, voice message support enabling spoken inquiries versus typing, photo attachment from device camera documenting issues visually, conversation history synchronized across devices maintaining continuity when switching between phone/tablet/desktop, and WhatsApp integration for VIP tiers providing assistance through familiar messaging app versus dedicated casino app exclusively. Twenty-four-seven availability ensures support accessibility regardless of New Zealand time zones with bilingual English support staff understanding Kiwi terminology, slang, and local banking systems creating contextually-relevant assistance. The homepage introduces mobile platform with support implementation detailed following. Get Mobile Support

VIP-Tiered In-App Live Chat

In-app live chat represents primary mobile support channel delivering real-time conversational assistance. Accessing chat: Tap support icon (typically question mark or headset symbol in app navigation), tap "Live Chat" option, chat interface opens displaying previous conversation history if applicable, type message or tap microphone icon recording voice message, send initiating support request, connection timer displays estimated wait, agent connects acknowledging request, conversational assistance begins resolving inquiry. Connection speeds vary by VIP tier demonstrating tangible mobile player prioritization: Bronze tier connects within 45 seconds average (versus desktop's 90 seconds representing 50% faster mobile baseline), Silver tier achieves 30-second connection (67% faster than desktop), Platinum tier delivers exceptional 15-second connection (83% faster than desktop) creating nearly-instant assistance for elite mobile players.

Mobile chat interface optimizations include large readable fonts reducing eye strain on small screens, swipe-to-dismiss keyboard revealing more conversation context, typing indicators showing agent actively composing response reducing uncertainty during pauses, message read receipts confirming agent viewed inquiry, copy-paste functionality enabling sharing transaction IDs or error messages precisely, and automatic scroll-to-bottom maintaining focus on latest messages versus manually scrolling catching up. Voice message capability revolutionizes mobile support: Tap and hold microphone icon recording inquiry speaking naturally explaining issue verbally, release sending audio message to agent, agent transcribes automatically displaying text transcript within chat while also listening to recording, response arrives typed or optionally via agent voice message, creating conversational natural assistance versus laborious mobile typing particularly beneficial explaining complex issues requiring detailed descriptions frustrating composing on small touchscreen keyboards.

Photo attachment support enables visual issue documentation: Camera access uploads screenshots showing error messages, game malfunctions, payment confirmations, or identity documents for verification, agent views images immediately understanding issues visually versus verbal descriptions potentially ambiguous, faster resolution results from clear visual communication. Conversation history persists across sessions: Close chat during session, return later resuming exactly where conversation left off maintaining continuity, history accessible reviewing past inquiries and resolutions, synchronized across devices enabling starting chat on iPhone continuing on iPad seamlessly. Pre-chat survey optionally collects basic information (inquiry category: account, banking, games, bonuses, technical) routing to specialized agents reducing transfer needs improving efficiency. Satisfaction surveys post-resolution gather feedback: Rating agent helpfulness, speed, and resolution quality influencing support quality metrics and agent performance evaluations maintaining service accountability. Complete in-app chat guide including conversation tips, screenshot procedures, and escalation processes available through mobile app review support section. Start Live Chat

WhatsApp Support for VIP Members

Silver and Platinum VIP tiers unlock exclusive WhatsApp support providing assistance through world's most-popular messaging platform. WhatsApp advantages over in-app chat include familiar interface used daily for personal communications maintaining comfort versus casino-specific chat interface, persistent conversations maintaining indefinite message history versus in-app chat potentially limited retention, rich media sharing supporting photos, videos, voice messages, documents natively, read receipts and typing indicators matching personal messaging expectations, desktop/tablet/phone synchronization through WhatsApp Web/apps maintaining accessibility across devices, and notifications integration through device-native alert system ensuring awareness regardless of casino app state. Silver tier receives dedicated mobile account manager accessible via WhatsApp during business hours (Monday-Friday 9 AM - 8 PM NZDT) providing personalized assistance, proactive promotional notifications, banking support, bonus optimizations, and general platform guidance creating ongoing relationship versus transactional one-time support interactions.

Platinum tier escalates to personal VIP host available 24/7 via WhatsApp maintaining round-the-clock accessibility including weekends and holidays. VIP host services extend beyond basic troubleshooting encompassing lifestyle concierge: Restaurant reservations at premium Auckland/Wellington establishments, event ticket procurement (concerts, sports, theatre), luxury accommodation arrangements for travel, gift recommendations and purchasing assistance, and personal errands reflecting comprehensive VIP treatment recognizing highest-tier players as valued clients deserving extraordinary service. WhatsApp number provision occurs upon VIP tier qualification: Email notification arrives containing agent WhatsApp number, save contact to phone address book, initiate conversation introducing yourself and account username, agent confirms identity and establishes relationship, ongoing communications proceed informally versus formal support tickets.

WhatsApp best practices: Respect agent availability hours for Silver tier (after-hours messages receive next-business-day responses), maintain professional courtesy (agents friendly but boundaries exist), consolidate inquiries into single messages versus multiple rapid-fire texts (enables agent composing complete responses versus fragmented replies), attach relevant screenshots proactively documenting issues, and acknowledge responses politely maintaining positive rapport. WhatsApp security: End-to-end encryption protects all communications maintaining privacy, never share passwords or 2FA codes even with legitimate agents (unnecessary for support resolution), verify contact number matches official Spinbit-provided number avoiding impostor scams, and report suspicious communications immediately if concerns arise regarding authenticity. WhatsApp support represents tangible VIP benefit creating meaningful differentiation versus Bronze tier justifying advancement for players valuing personalized convenient assistance highly. Complete WhatsApp support guide including etiquette recommendations, response time expectations, and optimal inquiry formatting available at mobile support VIP assistance section.

Mobile FAQ Database and Knowledge Base

Comprehensive mobile FAQ database provides self-service troubleshooting resolving common inquiries without agent assistance. Database organization categorizes 140+ articles by topic: Account management (registration, login, verification, profile updates), banking (deposits, withdrawals, payment methods, transaction issues), bonuses (claiming, wagering, terms, expiration), games (launching issues, RTP questions, favorite management), mobile apps (download, installation, updates, performance), technical issues (connectivity, crashes, bugs), security (password reset, 2FA setup, suspicious activity), and responsible gambling (limits, self-exclusion, support resources). Mobile-optimized formatting features expandable accordion sections revealing detailed answers upon tapping questions maintaining screen space efficiency, large readable fonts preventing eye strain, short paragraphs under 4-5 sentences maintaining readability on small screens, bulleted lists organizing multiple points clearly, and annotated screenshots showing exact interface locations and button positions guiding users visually through procedures.

Search functionality enables keyword queries locating relevant articles: Type inquiry into search field, autocomplete suggestions appear matching search terms, results display relevance-ranked showing most-applicable articles first, tap article opening full content, related articles suggest additional relevant information at bottom exploring related topics comprehensively. Popular articles section highlights frequently-accessed help topics: "How to verify account mobile", "Mobile deposit methods explained", "Troubleshooting app crashes", "Claiming mobile welcome bonus", "Setting responsible gambling limits" saving time locating common inquiries without searching. Recently viewed history tracks personal FAQ browsing enabling quick return to previously-consulted articles referencing procedures again without re-searching. Bookmarking capability saves frequently-needed articles for instant access: Tap bookmark icon within article, article saves to "Saved Articles" section, accessible immediately from main FAQ screen maintaining organized personal reference library.

FAQ feedback mechanisms improve content quality: "Was this helpful?" buttons gather usefulness data, detailed feedback forms collect suggestions improving articles, low-rated articles trigger content review and enhancement maintaining quality standards, and user-submitted questions inform new article creation addressing emerging common inquiries proactively. Multi-language support planned (currently English-only) expanding accessibility for non-native speakers though current content uses clear plain language minimizing comprehension barriers. FAQ database updates regularly incorporating new features, updated procedures, and expanded troubleshooting maintaining current accurate information reflecting latest app versions and policies. Offline FAQ access enables viewing previously-loaded articles without internet connectivity maintaining help accessibility during poor connection situations though newly-searched articles require connectivity loading initially. Complete FAQ navigation guide and article index available at mobile support knowledge base section.

Video Tutorial Library

Video tutorial library demonstrates procedures visually through step-by-step screen recordings with voice narration. Tutorial topics include app download and installation (iOS App Store, Android Play Store, APK sideloading), account registration and mobile bonus activation, identity verification document upload, deposit procedures by payment method (Apple Pay, Google Pay, POLi, crypto, cards), withdrawal requests and tracking, game navigation and favorites management, bonus claiming and wagering tracking, VIP program overview and progression, responsible gambling limit configuration, biometric authentication setup, notification preference customization, and troubleshooting common issues. Mobile-optimized video formats support portrait and landscape viewing, adjustable playback speed (0.5x, 1x, 1.25x, 1.5x, 2x) accommodating learning preferences, closed captions display text transcription assisting hearing-impaired users or sound-off viewing, and chapter markers enable skipping to specific procedure segments within longer videos avoiding rewatching entire tutorials when needing specific steps only.

Screen recording quality balances clarity with data efficiency: High quality (1080p) streams via WiFi delivering crisp detailed visuals, medium quality (720p) defaults on cellular connections preserving data while maintaining readability, low quality (480p) option for limited data plans accepting reduced clarity prioritizing accessibility. Download capability enables saving videos locally for offline viewing: Tap download icon within video, file saves to device storage, accessible from "Downloaded Tutorials" section, playable without internet connectivity maintaining help accessibility during airplane mode or poor reception areas. Video length optimization maintains engagement: Most tutorials under 3 minutes covering single focused topics avoiding lengthy comprehensive overviews losing viewer attention, chapter-divided longer videos (5-8 minutes) enable selective viewing jumping to relevant segments, and quick tips shorts (30-60 seconds) demonstrate single specific actions for rapid micro-learning.

Voice narration quality employs clear neutral English accent (New Zealand English when possible) using conversational friendly tone versus robotic text-to-speech maintaining engagement, paced deliberately allowing viewers following along performing demonstrated actions simultaneously, and terminology explained when introducing technical terms maintaining accessibility for non-technical users unfamiliar with gambling or mobile app jargon. Tutorial feedback mechanisms gather improvement suggestions: Rating system collects usefulness data, comments enable requesting additional topics, view counts identify popular subjects justifying expansion, and re-watch statistics indicate confusing sections requiring clarity improvements through revised narration or additional visual guidance. Video library expansion ongoing with monthly additions covering new features, addressing common support inquiries repeatedly explaining same procedures (converting frequent explanations into reusable video references), and responding to user tutorial requests submitted via feedback forms. Complete video tutorial catalog with topic index and recommended viewing order for new users available through mobile support video library section. Watch Video Tutorials

Common Mobile Issues and Resolutions

App won't download or install: Check available storage (Settings → General → Storage requiring 150MB+ free space for iOS, Settings → Storage for Android), verify App Store/Play Store account active and signed in, restart device resolving temporary glitches clearing memory, check internet connectivity requiring stable WiFi or cellular, disable VPN if enabled potentially interfering with app store connections, ensure device meets minimum requirements (iOS 13.0+, Android 7.0+), and try alternative download source (APK for Android when Play Store unavailable). App crashes on launch or during gameplay: Force quit completely closing app (swipe up from bottom on iOS holding app preview, swipe away on Android recent apps), restart device clearing system memory and background processes, update to latest app version (App Store/Play Store → Spinbit → Update), clear app cache if option available (Android Settings → Apps → Spinbit → Clear Cache), reinstall app refreshing complete installation, check available RAM (close background apps freeing memory), and reduce graphics quality in app settings if device under-powered.

Login issues and authentication failures: Verify username/password accuracy (case-sensitive, check caps lock), use "Forgot Password" reset if uncertain about credentials, ensure biometric sensors clean and unobstructed (Face ID notch, Touch ID/fingerprint sensor), re-register biometrics if recognition failing (Settings → Face ID/Touch ID → Remove → Re-add), try password login if biometric failing temporarily, check account status not suspended or restricted (verify via email notifications), and ensure stable internet connectivity required for authentication server communication. Games not loading or displaying errors: Check internet connection stability and speed, force quit app and relaunch refreshing game data, clear app cache removing corrupted game files, update app to latest version receiving game library updates, try alternative game verifying issue game-specific versus system-wide, restart device resolving system-level conflicts, adjust graphics quality potentially resolving performance-related loading failures, and free up device storage ensuring adequate space for game asset downloads.

Payment and banking problems: Verify payment method details accurate (card numbers, crypto addresses, bank accounts), check payment method limits and balances ensuring sufficient funds available, confirm bank/card issuer permits gambling transactions (some restrict), complete identity verification if required before first withdrawal, ensure stable internet during transactions preventing incomplete submissions, try alternative payment method if persistent failures, review transaction history confirming submission status, contact support with transaction reference numbers enabling investigation, and check email notifications for bank/payment provider messages requiring additional authorization. Poor performance and lag: Close background apps freeing device resources, enable low battery mode temporarily limiting background activity, reduce graphics quality via app settings (high/medium/low), clear app cache removing accumulated temporary files, restart device regularly (weekly minimum) preventing performance degradation from extended uptime, update device OS (iOS/Android) receiving system-level optimizations, avoid playing during device charging potentially throttling performance preventing overheating, and consider device capabilities with high-end games potentially exceeding older hardware limitations.

Notification issues: Check notification permissions enabled (Settings → Notifications → Spinbit → Allow), verify Do Not Disturb/Focus modes not blocking alerts, ensure Background App Refresh enabled (iOS Settings → General → Background App Refresh → Spinbit), check notification channels settings (Android Settings → Apps → Spinbit → Notifications enabling desired categories), restart device resolving notification service glitches, reinstall app resetting notification configuration, test with in-app triggered notification verifying system delivery, and verify account notification preferences within app settings ensuring notifications not disabled in app configuration separately from OS permissions. Complete troubleshooting guide with detailed diagnostic procedures, error code meanings, and escalation processes available at mobile support technical help section.

Email Support and Ticket System

Email support provides alternative contact method for non-urgent inquiries or detailed complex issues requiring thorough explanation. Email address: [email protected] accessible directly from device email apps (Mail on iOS, Gmail on Android) or through in-app "Email Support" option pre-populating subject line and account details automatically. Email inquiry best practices: Clear subject line summarizing issue ("Mobile deposit failed transaction ID #12345", "Identity verification document question", "VIP tier qualification inquiry"), account username in first sentence enabling immediate identification, detailed issue description including what happened, when, what you attempted, results observed, device information (iPhone 14 Pro iOS 17.2, Samsung Galaxy S23 Android 14), relevant screenshots attached documenting errors or unexpected behavior, transaction IDs or reference numbers when applicable, and contact preferences for follow-up communication if needed.

Response timeframes average 4-6 hours during business hours (Monday-Friday 9 AM - 6 PM NZDT) though VIP tiers potentially prioritized (Silver/Platinum receiving faster responses within 2-4 hours reflecting support prioritization). After-hours inquiries (evenings, weekends, holidays) receive next-business-day responses typically within 8-12 hours of business resumption. Complex inquiries requiring escalation or investigation extend timeframes 12-24 hours while issues research occurs though support confirms receipt immediately with estimated resolution timeline maintaining communication transparency. Email advantages over chat include detailed complex issue explanation avoiding character limits or conversation flow interruptions, attachment support sending multiple files documenting multi-faceted issues, permanent written record of entire conversation maintaining reference documentation for future needs, and asynchronous communication enabling responding at convenience without real-time availability requirements.

Ticket system automatically generates upon email submission: Unique ticket number assigned (formats "SP-2024-123456") reference tracking, automated confirmation email acknowledges receipt displaying ticket number, inquiry routes to appropriate department based on subject/content analysis, agent assignment occurs based on availability and specialization, investigation proceeds with agent potentially requesting additional information via reply, resolution achieved with detailed explanation and action taken, satisfaction survey invitation concludes interaction gathering feedback. Ticket status tracking via support portal or subsequent email inquiries references ticket number checking progress when resolution exceeds expected timeframes. Multiple simultaneous tickets supported for distinct unrelated issues though consolidating related matters into single thread maintains organization preventing fragmented conversations across multiple tickets creating confusion. Complete email support guide including template inquiry formats, effective communication tips, and escalation procedures available at mobile support contact options section.

Mobile Account Security Assistance

Dedicated security support assists with account protection concerns. Password reset procedures: Tap "Forgot Password" on login screen, enter registered email address or username, verification email sends containing reset link (check spam folders if not received within 5 minutes), tap link opening password reset page, create new strong password (minimum 8 characters mixing uppercase, lowercase, numbers, symbols), confirm new password entering twice ensuring accuracy, save changes logging in with new credentials, biometric authentication re-registration may be required post-password change. Two-factor authentication setup enhances security: Navigate app Settings → Security → Two-Factor Authentication, tap "Enable 2FA", scan QR code using Google Authenticator or Authy app, authenticator generates 6-digit time-based codes, enter current code confirming successful setup, backup codes display for emergency access saving securely, 2FA required all subsequent logins entering password plus current authenticator code providing dual verification preventing unauthorized access even if password compromised.

Suspicious activity reporting: Notice unfamiliar transactions appearing in history, unrecognized devices showing in active sessions, unexpected password reset emails not initiated personally, altered account details not changed by you, or unusual gameplay activity on account suggest potential compromise requiring immediate action—tap support immediately, report concerns to agent, account temporarily frozen preventing further unauthorized activity, security investigation begins reviewing access logs and transaction patterns, password reset forced invalidating existing credentials, verification documents potentially re-requested confirming identity, resolution restores account access with enhanced security measures implemented preventing recurrence. Account recovery procedures for locked accounts: Repeated failed login attempts trigger automatic temporary lockdown (typically 30-60 minutes) preventing brute force attacks, contact support via email (unable to use in-app chat when logged out) providing username and registered email confirming identity, agent verifies ownership through security questions or alternative verification methods, manual unlock issued or wait automatic expiration, login successfully with correct credentials.

Biometric security concerns: Face ID/Touch ID/fingerprint authentication failing repeatedly requires re-registration—Settings → Face ID & Passcode (or Touch ID, or Biometrics), remove existing face/fingerprint, re-scan capturing fresh biometric data, retry authentication confirming improved recognition. Worried about unauthorized biometric access: Disable biometric authentication reverting to password-only (app Settings → Security → Biometric Login → Disable), change password to unknown combination others cannot guess, enable 2FA providing additional protection layer. Device theft or loss: Email support immediately from alternative device reporting lost phone/tablet, account access suspended remotely preventing unauthorized use, all active sessions logged out, password reset upon regaining account access from secure device, review transaction history identifying any unauthorized activity for reversal/refund consideration, consider filing police report if significant unauthorized transactions occurred. Complete mobile security guide including threat prevention, breach response procedures, and security hardening checklist available through mobile support security assistance section. Secure Your Account

Responsible Gambling Mobile Support

Dedicated responsible gambling assistance helps maintain healthy gaming habits. Mobile limit configuration: Navigate app Settings → Responsible Gambling → Set Limits, choose limit type (daily/weekly/monthly deposits, losses, wagering, session time), enter desired amounts or durations, confirm limits activating immediately, limits strictly enforced preventing exceeding thresholds until reset period occurs, increase requests delayed 24-72 hours providing cooling-off reflection period, decrease requests apply immediately encouraging proactive limit reductions without delay. Reality checks display periodic reminders during gameplay sessions: Configure frequency (every 30/60/90/120 minutes), pop-up notifications alert elapsed time and current session statistics (deposits, losses, time played), option to continue playing or take break, helps maintain awareness preventing time distortion common during immersive gaming where hours pass unnoticed.

Self-exclusion options provide voluntary account suspension: Temporary exclusion (24 hours, 7 days, 30 days, 3 months, 6 months) restricts login during period, permanent exclusion closes account indefinitely, cooling-off periods prevent impulsive self-exclusion reversals requiring waiting designated timeframe before reinstatement consideration, during exclusion all promotional communications cease respecting desire for distance from gambling, automatic deposit/withdrawal processing continues enabling fund recovery though new deposits prevented. Mobile self-assessment tools evaluate gambling behavior health: Ten-question quiz covering frequency, financial impact, emotional responses, relationship effects, and control perception, immediate results categorize risk level (low risk/moderate concern/potential problem), personalized recommendations suggest appropriate interventions (setting limits, seeking counseling, considering self-exclusion), confidential results never shared with casino operation maintaining privacy encouraging honest self-reflection.

Support resource links connect to professional gambling help organizations: Gambling Helpline New Zealand (0800 654 655) providing free confidential 24/7 phone counseling, face-to-face counseling referrals, and family support services; Problem Gambling Foundation of New Zealand offering assessment, brief intervention, and ongoing support programs; Lifeline (0800 543 354) for general mental health crisis support when gambling concerns intersect with broader wellbeing issues; and online resources providing educational materials, recovery stories, and practical coping strategies. In-app quick access buttons enable immediate help seeking during crisis moments: Tap "Need Help?" button prominently displayed, direct links to helplines with one-tap call initiation, live chat with specialized responsible gambling support agents trained in crisis intervention, and self-exclusion immediate activation requiring only confirmation preventing impulsive continuation when recognizing problematic patterns.

Responsible gambling philosophy emphasizes entertainment over profit-seeking: Mobile gambling should enhance leisure time providing fun and excitement, never viewed as income source or solution to financial problems, losses represent entertainment costs similar to movies, concerts, or dining out where money spent purchasing experiences not expecting monetary returns, winning sessions represent pleasant bonuses not expected outcomes, and stopping during both winning and losing streaks maintains control preventing chasing losses or over-confidence during hot streaks. Complete responsible gambling guide including warning signs recognition, limit setting strategies, and support resource directory available at mobile support responsible gaming section emphasizing player wellbeing as paramount priority.

Mobile Support Contact Summary

Multiple mobile support channels ensure accessible assistance matching preferences and urgency. In-app live chat provides fastest resolution: VIP-tiered connection speeds 15-45 seconds, 24/7 availability, voice message and photo attachment support, conversation history synchronized across devices, ideal for immediate assistance during active mobile gambling sessions requiring quick problem resolution. WhatsApp support exclusively for Silver and Platinum VIP members creates personalized relationships: Dedicated account managers (Silver business hours, Platinum 24/7), conversational familiar interface, rich media sharing, lifestyle concierge services for Platinum tier, ideal for ongoing questions, proactive assistance, and relationship-building with personal support representatives treating players as valued clients rather than ticket numbers.

Email support suits non-urgent detailed inquiries: 4-6 hour response times, attachment support sending multiple files documenting complex issues, permanent written records, asynchronous communication enabling convenient response timing, ideal for complicated situations requiring thorough explanation, policy clarifications, account reviews, or issues not immediately interrupting gameplay. FAQ database enables self-service: 140+ articles covering common topics, 24/7 instant access, mobile-optimized formatting, searchable keyword queries, bookmark capability, ideal for straightforward questions with documented answers available immediately without waiting agent availability. Video tutorials demonstrate procedures visually: Step-by-step screen recordings with voice narration, mobile-optimized portrait/landscape support, downloadable for offline viewing, adjustable playback speeds, ideal for learning new features, onboarding guidance, and visual learners preferring demonstrations over text instructions.

Choosing optimal support channel depends on situation specifics: Urgent gameplay-blocking issues use in-app chat requiring immediate resolution, complex multi-faceted problems use email enabling thorough explanation and documentation, straightforward common questions check FAQ first potentially resolving instantly, learning new features watch video tutorials gaining visual understanding efficiently, and VIP members preferring ongoing relationships use WhatsApp maintaining convenient accessible personal support representatives. Multi-channel support philosophy provides flexibility matching diverse player preferences, communication styles, urgency levels, and technical comfort ensuring everyone accesses help effectively regardless of individual circumstances. Support quality commitment maintains high satisfaction ratings (4.7/5 average across 8,500+ support interactions monthly) through continuous agent training, feedback incorporation, process optimization, and genuine prioritization of player wellbeing over purely business metrics recognizing long-term player satisfaction drives sustainable casino success mutually benefiting both players and platform. Contact Mobile Support